FREQUENTLY ASKED QUESTIONS



Frequently Asked Questions

What products can be traded on GCIs CFD trading platform?
What are the commissions charged by GCI?
What is the “registration key”, which is necessary to login into GCI software based on     the Windows? 
What is a "CFD"?
What products can be traded on GCI Standard Fore and Mini Forex platforms?
What are the trading hours for each product?
How do I open a free Demo account?
How do I open a Live account?
I have already the GCI account (Mini Forex, Standard Forex, or Share CFD) and i want to open second account of the same or different type. What  should I do?
Where can I receive more information about minimum deposits for account opening, the withdrawal processes etc.?
How does GCI make money without charging a commission?
Is GCI Financial Ltd licensed as a broker?
How do I know my funds are safe once I make a deposit with GCI?
What does GCI offer that other online brokers do not?
How do I withdraw funds from my account?
How do I add funds to my account?
What if I have questions, trade disputes, or complaints?
How can I find out more about how to trade and the meaning of certain terms?
What are the account opening minimums?
What are the margin requirements?
What are the processes of GCI cooperation to account opening and acceptance of funds?

 

What products can be traded on GCIs CFD trading platform?

Stock market indices, individual stocks, currencies, and all major commodities like crude oil. A complete list is located on the Specifications page.

What are the commissions and fees charged by GCI?

All trading with GCI is commissions free (zero commissions). There can be a small cost of carry for holding positions overnight, as described on Commissions for Contract Holding.

What is the “registration key”, which is necessary to login into GCI software based on the Windows? 

The registration key is gotrus, as you can see below:

Obchodní platforma Goldstar

What is a "CFD"?

A "Contract for Difference". It is an efficient means to enjoy the economic results of trading in shares and indices, without actually buying or selling on the exchange. This often translates into lower transaction costs and greater efficiency. Further information is located on the CFD Trading page.

What products can be traded on GCI Standard Fore and Mini Forex platforms?

15 main cross-rates, gold, silver and main equity indices. Complete list together with spreads of particular assets can be found at Spreads, Ask and Bid.

What are the trading hours for each product?

Currencies, Bonds, S&P500, and many others are traded 24 hours a day. Detailed hours for particular products are specified in the User Manual. GCI trading hours are from Sunday 17.00 EST to Friday 16.00 EST.

How do I open a free Demo account?

Click  Open a Free Demo Account and follow the instructions.

How do I open a Live account?

Click Open a Live Account and follow the instructions.

I have already the GCI account (Mini Forex, Standard Forex, or Share CFD) and i want to open second account of the same or different type. What should I do?

1. Add additional funds to your new account.
2. Advise to GCI administration@gcitrading.com, that you have an existing account and provide the number of this account.
3. Advise to GCI administration@gcitrading.com, that the funds are to be placed on the new account, not the existing one.

GCI will send you shortly your Login and information for your new account.

Where can I receive more information about minimum deposits for account opening, the withdrawal processes etc.?

See the page Types of Accounts

How does GCI make money without charging a commission?

The same way that banks have made money dealing in foreign exchange for decades without commissions - GCI is a primary market maker and seeks to capture a portion of the bid/ask spread (the difference between the buy and sell price). The same costs of trading apply to traditional futures trading, but there are more parties involved: the futures exchange and floor brokers profit from the bid/ask spread, while the FCM keeps the commission and shares it with any Introducing brokers. GCI does not use an exchange and therefore does not need the extra fees to be profitable.

Is GCI Financial Ltd licensed as a broker?

Yes. GCI Financial Ltds objects of incorporation allow it to deal in shares, futures, options, commodities, and securities; registration number 489574. Click here for details from Memorandum of Association.

How do I know my funds are safe once I make a deposit with GCI?

GCI Financial Ltd maintains a rigorous policy of holding client funds in separate bank accounts from firm operating capital. These funds are never commingled and GCI ensures that client liabilities are fully funded. In addition, GCI Financial Ltd boasts a balance sheet with net capital in excess of most minimum regulatory requirements. Please see  Deposit and Withdraw of Funds for more details.

What does GCI offer that other online brokers do not?

We believe that low cost of trading, safety of funds, excellence of trading software, quality of execution, and breadth of product offerings are the primary features that set us apart from our peers. GCI has the widest range of products (currencies as well as S&P500, Dow Jones, Shares, and Commodities) offered at zero commissions, and with lower margin requirements than the exchanges or other brokers. In addition, client confidentiality and a tax-free jurisdiction are unique GCI benefits. Please see Advantages for You for more details.

How do I withdraw funds from my account?

Via faxed request, which can be downloaded from our Deposit and Withdraw of Funds. Withdrawal requests are processed within two business days of receiving this form, although usually the same day. You can receive funds in any major currency via bank wire transfer.

How do I add funds from my account?

Via bank wire transfer, credit card, PayPal, or e-Gold. Please see our Deposit and Withdraw of Funds for details.

What if I have questions, trade disputes, or complaints?

GCI prides itself on a very low rate of trade disputes and complaints. Any trade disputes that are market price and time sensitive should immediately be brought to the attention of our dealers via telephone (www.gcitrading.com/contact.htm) or chat (www.gcitrading.com/chat for CFD clients).

What are the account opening minimums?

Share CFD Account: USD 2,000 or equivalent.
Mini Share Account: USD 500 or equivalent.

What are the margin requirements?

$500 per lot for all products; $50 per lot for Mini Share trading. Please see the Specifications page for lot sizes and other details.

What are the processes of GCI cooperation to account opening and acceptance of funds?

GCI has got very strict regulations for the account opening and manipulation with the client’s accounts. The third party payments are not allowed and the acceptable identification must be enclosed for the account opening. Other guarantees are necessary and they are mentioned here www.gcitrading.com/kyc. These measures help to keep the integrity of financial services and enables GCI to provide the highest level of additional services to their clients.  


   

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